Tourwood Property Services
Quality Assurance
Our quality assurance programme is comprehensive, ongoing and continually monitored, so clients are always serviced in a professional and high quality manner.
Regular site inspections
Operations Management inspects sites fortnightly or as required, with detailed inspection reports shared with clients and cleaning staff, signed off by a client representative and followed up at the next inspection or service call.
Customer contact
Monthly customer service calls support the inspections, so issues are raised and dealt with early.
A complete client history
Our Customer Services Database logs all discussions and contact with each client, so a full history can be referred to at any time.
Scheduled periodic work
Periodic carpet, hard surface and window cleaning is scheduled by frequency without client involvement, flagged for completion and signed off by the client. A site Communication Book records special requests and completed tasks.
Talk to us about your property.
Get a Quote